Frequently Asked Questions( FAQ's)

Q: My card has not been accepted what can I do?
A: Sometimes a credit card can be rejected because what you are about 

     to purchase is above your normal  spending trend, or in some cases 

     it is over a certain amount which is usually around $500.
     

     If you contact your credit card company or bank you should be able to

     get them to authorize it for you.
          
Q: Can I make a purchase if I live outside the US?
A: Currently we only have a facility for customers in the US to purchase 

     online, but you can make a purchase with us off-line.

     If you would like to you can email us directly
     @ info@shanore.com or donal@shanore.com  or call us on 
          353 1855 5436.Between 8.00 – 3.30 GMT.

Q: I can’t find my finger size what can I do?
A: We carry most finger sizes but not all. If the finger size you would like is not

     listed please let us know, and we can see if it is possible to make that ring 
     for you in the size you require.     
    

Q: Are the prices on the site in US Dollars?
A: All the prices are on the site are in US Dollars.

Q: Do you ship to A.P.O. addresses?
A: We do ship to A.P.O. addresses, but we only send to A.P.O.’s by registered

     post. (Fedex will not ship there)

 
Q: Do you sell settings only, I have my own Diamond?
A: Yes we do if you would like to click “here” it will bring you to where we 

      have them.
     It doesn’t show all the rings in this category but if you have a special

     request please email us @ info@shanore.com or donal@shanore.com 
     and we will try and meet your needs.

Q: Are there any duties or taxes to pay?
A: For US consumers there are no other charges everything is included, if you

    see something and it costs $300 then that is all that is charged to you

     nothing else is to be added. Shipping is FREE.

A: However if you live outside the US then there will be other charges that 

     apply.
      
     You will have import duty if you live in Canada which is 17% approximately. 

     This is charged when the parcel arrives in Canada and payable by you  
     upon delivery.
   
     If you live in Europe import tax will be 21% approximately, we are obliged 

     to charge you this if you live in Europe.