ShanOre Privacy Policy

 This privacy statement discloses the privacy practices for ShanOre.com. We are committed to protecting your privacy and encourage you to periodically review this page to be informed of how we protect the information you disclose to us.

If you believe that ShanOre.com or one of the retail stores is not abiding by our posted privacy policy, please email us at customerservice@shanore.com.

Information Collection and Use
ShanOre.com and its retail store partners are the sole owners of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. ShanOre.com and its retail store partners collect information from our users at several different points on our website.

My Account
When you make a purchase on our site, you will have the option to create an account. By creating an account, the system will remember your personal and purchase information and the checkout process on future purchases will be fast, easy and always secure. At your option, you can also receive promotional emails and announcements from us.

Order
We request information from the user on our order form when making a purchase. Here is where a user must provide their contact information, like name and shipping address, and financial information, like credit card number and expiration date. This information is used for billing purposes and to fill the customer's order. If we have difficulty processing an order, this contact information is used to communicate with the customer.

Cookies
A cookie is a piece of data stored on the user's hard drive containing information about the user. We use both session and persistent cookies. Usage of a cookie from our site is in no way linked to any personally identifiable information. Cookies enable us to track and target the interests of our users in the aggregate by analyzing popular areas and products to enhance future experiences on our site.

Usage Tracking
ShanOre.com's database tracks the traffic throughout our site. This information is used to compile overall statistics and is not recorded at an individual level. This includes IP (internet protocol) addresses, browser type, ISP (internet service provider), referring/exit pages, platform type, date/time stamp, and #of clicks to analyze trends, administer the site, track user's movement in the aggregate. The statistics help us decide which products and services best serve our members and guests.

Aggregate Information
ShanOre.com uses aggregate information from demographic surveys, traffic patterns and IP addresses to customize our site. Aggregate information is occasionally shared with partners of ShanOre.com to plan advertising or promotions. We do not share any personally identifiable information.

Sharing
ShanOre.com gives you access to third party partners to provide you with certain services that are detailed below. ShanOre.com will provide that third party with your transaction information and then that third party will collect additional information if needed to provide you with the requested service. These third parties are not allowed to use personally identifiable information except for the purpose of providing these services.

We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Links
This website contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy policy applies solely to information collected by ShanOre.com.

Catalog, Newsletters, Etc.
If a user wishes to subscribe to our catalog, newsletter etc., we ask for contact information such as name, street address and email address to provide these communications. Because we respect our users' privacy, we provide a way to opt-out of these communications.

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send you an email. Generally, users may not opt-out of these communications, though you can deactivate your account. However, these communications are not promotional in nature.

Surveys & Sweepstakes
From time to time, our site requests information from users via surveys. Participation in these surveys is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name, shipping address and email address), and demographic information (such as zip code, age level). Survey information will be used for purposes of monitoring or improving products, service or the use and satisfaction of this site.

Tell-A-Friend
If a user elects to use our referral service for informing a friend about an item, we ask them for the friend's name and email address. ShanOre.com will automatically send the friend a one-time email inviting them to visit the site. We do store the friend's email and they have an option to opt-out in the communication.

Special request page
Our customers can use the special request page to enquire about products that they cannot find on the website, such as, for example, special orders. Personal information is gathered during this process.

Security
ShanOre.com takes every precaution to protect our users' information.
When users submit sensitive information via our website, your
information is protected both online and off-line.

During the order process, users are asked to enter sensitive information
(such as credit card number), that information is encrypted and is
protected with the best encryption software in the industry - Secure
Socket Layers (SSLs). While on a secure page, such as payment
information within our order form, a lock icon appears on the bottom of
your Web browser. When you are not on a secure page, no lock icon will
appear.

While we use SSL encryption to protect sensitive information (like your
credit card information) online, we also do everything in our power to
protect user information off-line.

Special Offers
Established members will occasionally receive information on products, services, special offers and a newsletter. Out of respect for the privacy of our users, we present the option to not receive these types of communications.

Correcting/Updating/Deleting/Deactivating
If a user's personally identifiable information changes (such as your zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate that user's personally identifiable information provided to us. This can be done by using the unsubscribe feature in our communication or by sending us an
Online Inquiry.

Choice/Opt-Out
Our users are given the opportunity to 'opt-out' of having their information used for purposes not directly related to our site at the point where we ask for the information. For example, our order form has an 'opt-out' mechanism so users who buy a product from us, but don't want any marketing material, can keep their email address off of our lists.

Users who no longer wish to receive promotional materials may opt-out of receiving these communications by using the unsubscribe feature in our email to customerservice@shanore.com or the retail store you have purchased from.

When we update our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.