My card has not been accepted what can I do?
Sometimes a credit card can be rejected because what you are about to purchase is above your normal spending trend, or in some cases it is over a certain amount. That is usually around $500. If you contact your Credit Card Company or bank you should be able to get them to authorize it for you.
Can I make a purchase if I live outside the US?
Yes, we ship worldwide. You can view our shipping rates HERE
I can't find my finger size what can I do?
We carry most finger sizes but not all. If the finger size you would like is not listed please let us know, and we can see if it is possible to make that ring for you in the size you require. You can also view our Ring Size Converter page for tips on checking your ring size.
Are the prices on the site in US Dollars?
If you're viewing the store from the following countries, you will see the prices in Euros: France Austria Belgium Cyprus Estonia Germany Greece Ireland Italy Luxembourg Malta Netherlands Portugal Slovakia Slovenia Spain United Kingdom For all other worldwide countries, prices will display in US dollars.
Do you ship to A.P.O. addresses?
We do ship to A.P.O. addresses, but we only send to A.P.O.'s by registered post. (FedEx will not ship there)
Do you sell mount (settings) only? I have my own Diamond.
Yes we do, if you would like to click "here" it will bring you to where we have them. It doesn't show all the rings in this category but if you have a special request please email us firstname.lastname@example.org and we will try and meet your needs.
Are there any duties or taxes to pay?
For US consumers there are no other charges everything is included, if you see something and it costs $300 then that is all that is charged to you. Nothing else is to be added. Shipping is FREE. However if you live outside the US then there will be other charges that apply. You will have import duty if you live in Canada and that is 17% approximately. This is charged when the parcel arrives in Canada and is payable by you upon delivery. If you live in the European Union the price you pay already includes taxes, and you will not be liable for import duties.