30 Day return policy
We offer a no quibble, 30-day money-back guarantee. If for any reason you decide not to keep your item, you can return it to us for a full refund or exchange it for another item. Please ensure the item is unworn.
Once you return the item to ShanOre, your refund or replacement product will be dispatched as soon as possible. If a replacement is not immediately available from stock ShanOre will endeavor to make one available in the shortest possible time.
Items showing signs of wear or those that have been engraved, altered, resized (by a jeweler other than ShanOre), cannot be accepted for return
Returns made in packages that are improperly packaged or uninsured will be refused receipt.
PLEASE NOTE: Our 30 days return policy excludes the return of any custom sized rings, engraved or customized products that are in perfect condition.
To return or exchange a jewelry item, follow our three-step process (4 steps in case of exchange):
1. Inform Shanore
Email us, firstname.lastname@example.org to inform us, and await our reply BEFORE you ship the package. In the event of a replacement not being immediately available, this will also speed up the process.
2. Package Your Return
Include all original packaging and collateral material. E.g. If your item was delivered with a diamond certificate and that certificate is not returned, you may be liable for the $250 replacement cost. Please ensure that you package your item securely and safely to avoid damage in transit.
3. Return Details
The United States and Canada
All returns must be sent by United States Postal Service or Canada Post, only. We cannot receive packages that are sent by any other courier, including Fedex, UPS, DHL, TNT.
Be sure to ship your item fully insured, and request a return receipt for confirmation that your shipment has reached its destination.
Postal Address for USA & Canada: Shanore
PO Box 726
All other countries:
All returns must be sent by your national postal service, only. We cannot receive packages that are sent by any other courier, including Fedex, UPS, DHL, TNT.
Postal Address for Europe & Rest of the World:
Flaircraft Limited (Trading as: Shanore)
Unit 2057, Block B, Castle Drive
Citywest Business Campus
Naas Rd, D24 Y425
Some National Services:
United Kingdom: Royal Mail
Australia: Australia Post
France: La Poste
Germany: Deutsche Post
4. To Exchange
If you need to exchange your order for another item or a different size, it’s no problem returning it. The cost to ship a new item out to you is $25. This cost applies to the USA, Canada & EU countries. For all other countries, there may be an additional cost to shipping. Please contact us for a quote.