Customer Service

Shipping & Delivery

Lead Time

We keep stock of a lot of products. Most of our silver products are in stock and will ship within 2 business days. We do stock some gold items but sometimes we have to make wedding rings, engagement rings and other gold items to order, and this can take up to 10 business days.

Please note that all shipping times below are in transit times only, and do NOT include any lead manufacturing times outlined above. If you're concerned about the expected arrival date or you need a rush order, please don't hesitate to contact us at info@shanore.com.

Shipping Time Estimates

Please also note that the time frames given below for Registered Post are estimates. Sometimes Registered Post can take longer than expected. Unfortunately, this is beyond our control as we are at the whim of the postal service of individual nations. If you chooose Fedex the time frames stated below are usually correct. There can be delays but never more than a day or two.

USA & Canada

Total order less than $500

Registered Mail (FREE):
6 - 10 business days
Fedex Priority ($30):
1 - 2 business days

Total order more than $500

Fedex Priority (FREE):
1 - 2 business days

Europe Zone A

Countries included: UK, Germany, France, Spain, Netherlands, Finland, Norway, Sweden, Portugal, Austria, Belgium, Denmark, Luxembourg, Monaco, Italy

Registered Mail (FREE):
3 - 8 business days
Fedex Priority (€30):
1 - 2 business days

Total order more than $500

Fedex Priority (FREE):
1 - 2 business days

Europe Zone B

Countries included: All European countries not included in zone A

Registered Mail (FREE):
7 - 14 business days
Fedex Priority (€40):
2 - 4 business days

Total order more than $500

Fedex Priority (FREE):
1 - 5 business days

Rest of the World

Registered Mail (FREE):
10 - 14 business days
Fedex (€50):
1 - 5 business days

Total order more than $500

Fedex (FREE):
1 - 5 business days

Ireland

Fastway (FREE):
1 business days